Course Contents

  • 1

    Welcome to the course!

  • 2

    Chapter 1 - Introduction

    • What is Communication?

    • Introduction to Spoken Communication
  • 3

    Chapter 2 - Listening Skills

    • Listening Skills

    • Exercise - Your Listening Profile

    • Analysis - My Listening Profile

    • Listening Video Sholay

    • Listening Video Jab We Met
  • 4

    Chapter 3 - Oral Business Communication

    • Introduction - Oral Business Communication

    • Communication Etiquette

    • Non-Verbal Communication

    • Listening

    • Act Professionally

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    • Purposes of Oral Communication

    • Putting your Talk together

    • Oral Business Communication
  • 5

    Chapter 4 - Non Verbal Communication

    • Non-Verbal Communication

    • Kinesics

    • Oculesics

    • Haptics

    • Appearance

    • Paralanguage
  • 6

    Chapter 5 - Assertiveness

    • Assertiveness

    • Assertive Communication Video

    • Passive - Aggressive - Assertive Communication

    • Aggressive - Passive - Assertive Communication Jab We Met

    • Assertiveness
  • 7

    Chapter 6 - Persuasive Speaking & Writing

    • Introduction - Persuasive Writing

    • Methods of Influence

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    • The Components

    • The Structure

    • Attention Getters

    • Do's and Dont's

    • Mass Persuasive Messages

    • Persuasive Writing and Speaking